Three Most Important Benefits Of Knowledge Sharing Every Modern Workplace Needs

By Jasmine Long
May 28, 2024
4 min read
Blog
Communications

Most people have learned how to ride a bike, although the experience was quite different for each individual. Some read about it and gained theoretical knowledge, others looked at older kids and made mental notes, and then there were those who sat on a bike not knowing anything with the mentality of “go with the flow.” 

Knowledge sharing, at its core, is exchanging information, experiences, and insights from individuals and groups to other individuals and groups. Learning how to ride a bike isn’t anything different from knowledge sharing. In this article, we’ll see why it matters in the workplace (not sharing bike riding knowledge, but relevant business knowledge).

What’s knowledge sharing and why it matters

 

Knowledge sharing is the process of sharing organizational information, experience, and insights with other members of your organization, both in your team and across departments. 

Knowledge sharing allows employees and teams to do their job well, organizations to run smoothly, and companies to stay competitive and profitable. 

There are three types of knowledge people can share: 

  • Tacit. Tacit knowledge is difficult to put on paper because it’s based on experience, skills, and insights. This knowledge is difficult to present/share and it’s usually transferred through face-to-face interactions, mentorship, personal development experiences, etc. When learning how to ride a bike, that would be learning how hard to squeeze the breaks to stop, how hard to peddle at certain speeds
  • Explicit. Explicit knowledge are the rules, policies, and procedures that can be easily documented in the workplace. You often share it through employee handbooks, presentations, and facts about your workplace and the company. When learning how to ride a bike, that would be reading a manual on how to ride a bike, or having someone show you how to do it.
  • Implicit. Implicit knowledge, or cultural knowledge, is about “how things are done around here.” It’s also quite difficult to explain and document since it’s about shared traditions, experiences, and cultural traditions.When learning how to ride a bike, that would be actually getting on a bike and learning how to ride it without it falling over.

3 Benefits of knowledge sharing

 

Sharing knowledge with your colleagues can benefit the entire organization, the departments, the team, and you individually. Here are three benefits that have the biggest return on investment (ROI):

  • Increased employee engagement. The more knowledge you can share with employees in the company, the more the company will benefit altogether. The chain is only as strong as the weakest link. The best thing is that your employees want to learn new things. 74% of millennials stated that if they don’t learn new things at their job, they won’t just disengage; they will quit.
  • Retains critical company knowledge. If your department would crumble if one (essential) employee disappeared, you need to start investing in knowledge sharing. The best reliance in the workplace isn’t in a single employee that has all the know-how, but in knowledge/systems that are in place that anyone can follow. 
  • Makes recruitment and onboarding easier. Employees naturally leave their employers after a few years and you need to replace them with new people— that means onboarding and integrating them into your workplace. If you have a documented process of how things work in your company, you can easily share that with your new employees and help them become a fully productive part of the company faster.  

 

Implementing this one thing will help you improve knowledge sharing in your organization

 

Did you know that the average employee spends around 20% of their time looking for internal information or tracking down colleagues who can help with that task? 

This usually happens because of the information silos in the workplace. Most of the time, teams aren’t even aware that their knowledge and information could benefit the other departments in the organization. And when you add a messy internal communication infrastructure to the recipe, you get a knowledge sharing disaster. 

If you want to stop relying on your team members always remembering to CC the critical person in their emails, then you should look into investing in a good intranet solution.

Take SharePoint by Microsoft for example. While adequate for small businesses, their software has many weaknesses and is insufficient for organizations that want to share knowledge freely. Here are just some of the problems with SharePoint:

  • It’s difficult, time-consuming, and expensive to implement.
  • Scalability through their intranet is a nightmare. 
  • Vulnerable to cyber attacks, such as the one from last year.
  • It’s granular, so providing permission to access the system is unintuitive.

A far better, cheaper, and easier option would be Intranet Connections: 

  • It’s simple to use even for “non-tech” people, 
  • Customer support is top-notch
  • It lets users store all employee info and access it easily through a directory.  
  • It has a search field that lets you find information more easily and 
  • Has a global search option that allows each office to control and update their individual information sites themselves. 

Knowledge sharing should be easy


If you’re looking to build an organization with good knowledge sharing, invest in an intranet that can help you dissolve information silos such as Intranet Connections. Not sure if you’re stuck in a silo? Download our FREE on-demand webinar “Silos to Synergy: Bridging the Gap for Effective Collaboration

By Jasmine Long

Jasmine is passionate about harnessing the power of digital marketing to drive social impact. She previously was the Communications Assistant at Jumpstart Refugee Talent, a nonprofit dedicated to facilitating employment opportunities for refugees in Canada. She is currently the Marketing Coordinator for Intranet Connections!